Principal technology management practices include the following:
Tier I: Business & IT Strategy
What we do:
Architect & design business-specific solutions
Emphasis is on:
ROI, measured business value
Time-to-value:
3-6 months
Services:
E-Commerce, Infrastructure, CRM, ERP
Tier II: IT Engineering Services
What we do:
Systems Integration
Emphasis is on:
implementation and deployment
Time-to-value:
1-12 weeks
Services:
Server technologies, migration/refresh, management
methodologies, thin clients, LAN/WAN integration, Information Security
Tier III: Service Fulfillment
What we do:
On-site/remote desktop support
Emphasis is on:
customer service, support
Time-to-value:
immediate
Services:
on-site support
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Services