The Hermes Group

Principal technology management practices include the following areas:

Tier I: Business & IT Strategy What we do: Architect & design business-specific solutions
Emphasis is on: ROI, measured business value
Time-to-value: 3-6 months
Services: E-Commerce, Infrastructure, CRM, ERP

Tier II: IT Engineering Services What we do: Systems Integration
Emphasis is on: implementation and deployment
Time-to-value: 1-12 weeks
Services: Server technologies, migration/refresh, management methodologies, thin clients, LAN/WAN integration, Information Security

Tier III: Service Fulfillment What we do: On-site/remote desktop support
Emphasis is on: customer service, support
Time-to-value: immediate
Services: on-site support