Principal technology management practices include the following areas:
Tier I: Technology Assessment and Design What we do: Architect & design business-specific solutions Emphasis is on: ROI, measured business value Time-to-value: 3-6 months Services: E-Commerce, Infrastructure, CRM, ERP Tier II: Technology Implementation and Engineeering What we do: Systems Integration Emphasis is on: implementation and deployment Time-to-value: 1-12 weeks Services: Server technologies, migration/refresh, management methodologies, thin clients, LAN/WAN integration, Information Security Tier III: Management of Technology and Service Fullfilment What we do: On-site/remote desktop support Emphasis is on: customer service, support Time-to-value: immediate Services: on-site support